COMMUNITY ALTERNATIVES

Job Description

POSITION SUMMARY

The role of the Coordinator is a middle management position requiring efficient and effective oral and written communication skills, the ability to problem solve independently and expeditiously and someone who is dependable and motivated.  This individual will orchestrate all aspects of supports to the members being served and direct and supervise all employees assigned to each member’s home.

DUTIES RESPONSIBILITIES

·         Provide leadership to all teams acting as a positive role model and behave in a manner that positively reflects the company at all times.

·         Assist with the orienting, training, disciplinary and evaluation process’ of Team Members, including Team Leads.

·         Oversee completion of necessary documentation including, but not limited to, progress notes, billing notes, money logs, census logs and personal care records ensuring those records are accurate and complete and submitted timely.

·         Coordinate distribution of weekly/monthly paperwork.

·         Conduct team meetings on a regular basis; using this time efficiently to train, problem solve, motivate and mentor each team.

·         Ensure that Team Leads/Team Members are embracing the philosophy of person centered planning,  with regards to decision making and lifestyle choices, enabling persons supported to take control of their own lives, increasing independence.

·         Confirm all personal care and supportive home care tasks are carried out in line with the needs, wishes and preferences of the person supported, following the ISP.

·         Encourage Team Leads/Team Members and individuals to take an active role in the community, by accessing local facilities and community resources.  Assist with facilitating relationships with family, friends and neighbors, in the spirit of social inclusion.

·         Develop and implement Individual Support Plans (ISP’s) and attend necessary ISP reviews.

·         Work in partnership with Care Managers, and other professionals, to maximize quality of life for members.

·         Enforce all company policies and procedures and any applicable statutory requirements.

·         Under the direct management of the supervising RN, ensure that members supported are receiving the correct medication at all times, per established policy and procedures, and as directed by treating physician.

·         Take an active role in coordinating health care needs in concert with the Attending Physicians, Community Alternatives RN, Team Lead and member.  Report any changes in physical, cognitive or emotional conditions promptly to supervisor.

·         Generate monthly schedules for Team Members working within the necessary budget constraints.

·         Report any maintenance concerns or safety hazards to supervisor in a timely manner and confirm that the household is maintained in a clean and habitable condition.

·         Promptly report any incident/accidents to supervisor and facilitate the completion of incident/accident reports and review that each report is complete, accurate and reported within the mandatory timeframe.

·         Responds and acts appropriately to disaster situations.

·         Uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations.

·         Maintains all certifications required for employment and meets all training requirements.

·         Copies special paperwork and/or forms as necessary.

·         Must be available for a rotational “on call” scheduling.

·         Additional duties as assigned and directed.

 Direct Support

·         Become fully trained and able to carry out all facets of personal and supportive homecare tasks in the event a Team Lead/Team Member is unavailable to carry out such duties.

·         Assist with meal and menu planning, paying special attention to dietary restrictions/needs.

·         Make the necessary purchases for the home including groceries and household supplies.

·         Provide assistance with transportation.

Required Knowledge, Abilities and Skills

Must have the ability to work effectively with a wide array of members and be highly sensitive to their needs and preferences.  Must be proficient in effectively communicating both orally and in writing.  Possess the abilities to prioritize sometimes conflicting demands and problem solve quickly.  Manage financial planning and recordkeeping accurately.  Perform individual personal care routines that may include extremity lifting, pulling and pushing.

Desirable Training and Experience

Must have high school diploma or GED to be considered for the position.  Must be PCW or CNA certified or have the ability to become certified within 60 days of employment with the agency.  Experience working with people with disabilities preferred.  Supervisory experience desired.  Must possess a valid Wisconsin Driver’s License with a clean record and full coverage insurance.

Work Setting and Environment

Work is performed primarily indoors which may or may not have air conditioning.  You may be exposed to dust, odors, poor ventilation, wet and/or humid conditions, chemicals and cleaning solutions.  May occasionally be exposed to loud or unpleasant voices and may need to handle emotional and/or behavioral disturbances.

There is a potential for exposure to blood borne pathogens and other infectious agents.  Universal Precautions are to be followed at all times.  Training is held on Hepatitis B, HIV and Infection Control upon orientation and at least yearly thereafter.  Hepatitis B vaccines are available to all employees upon hire at no cost.

Equipment Used

Automobile, wheelchair van, mechanical lifting devices, wheelchairs, shower chairs, telephone, calculator, food processor/blender, oven/stove, microwave, clothing washer/dryer.

Strength: May be required to transfer, lift or position members up to 150 lbs. in some cases (using mechanical lift devices) and push/pull residents weighing 75-300 pounds in wheelchairs and recliners.

Manual Dexterity: Must be able to continuously perform simple manipulative tasks with equipment listed above and occasionally perform difficult manipulative tasks, as well as use safety pins, buttons, snaps, buckles, and tie strings.

Coordination: Ability to safely assist an individual with all ADLs, transfers, and ambulation, requiring good hand/eye coordination and steadiness; and the ability to move about in tight spaces, between objects, equipment, and furniture.

Mobility: Must be able to continuously stand and walk up to 75 percent of a 12-hour day to provide individual care. Must be able to frequently squat, bend, reach over the shoulder, kneel, twist, sit, stand, and remain in uncomfortable positions for prolonged periods of time.

Speech: Must be able to speak and write English clearly.

Hearing: Must be able to hear and distinguish normal sounds with background noises ranging from normal conversations to high-pitched sounding alarms. Must be able to give and receive verbal instructions, hear audible emergency signals and alarms and be able to answer the phone.

Vision: Must have far-sighted visual acuity, with correction, for identification of members, unusual occurrences, changes in condition (breathing, color, skin breakdown…).  Near-sighted and visual acuity required to read typed and written materials, thermometers, and distinguish colors.

Emotional Stability: Must be able to continuously deal effectively with stress created by sick and sometimes behaviorally challenged members, multiple tasks, noises, and interruptions; and work cooperatively as part of the team while maintaining a patient, cheerful, enthusiastic and pleasant demeanor.

Smell: May be exposed to unpleasant smells and must be able to detect the smell of smoke, spoiled food and soiled linens.

Concentration: Must have the ability to concentrate on moderate or fine details with frequent interruptions necessary to perform a variety of tasks related to ADL care.

Attention Span: Must be able to attend to a function from 20 to 90 minutes to perform minimal to-fine-detailed tasks related to ADL care.

Conceptualization: Must be able to understand and relate to specific ideas and concepts. Must be able to understand and relate to theories behind assisted living, wellness and rights.

Memory: Must be able to remember multiple tasks and assignments over a period of twelve hours.

Privacy: Protects the privacy and confidentiality of information pertaining to the member, other employees, the residence, business information and records.  Uses and/or discloses only the minimum amount of Protected Health Information necessary to complete assigned tasks.  Reports all suspected violations of the company’s HIPPA Policies and Procedures immediately to supervisor.

Rights: Understands the concept of “Resident Rights” and helps the member to exercise and/or protect their rights.  Ensures that member’s complaints are addressed.

Each employee is expected to respond to emergency situations involving the safety of members, other employees and the home. This includes the ability to assist with a possible emergency medical treatment and evacuation of the home.

This job description is not intended to be all inclusive, but to describe the general nature and level of work performed by the employee assigned to this position.  The employee will also perform other reasonable related business duties as assigned by the Residential Coordinator Supervisor, Operations Manager, RN and Executive Director.  All requirements are subject to change over time and to possible modifications to reasonably accommodate employees with a disability.

ACKNOWLEDGMENT

I have received, read and understand the expectations for the successful performance of this job. I agree to accept the responsibilities and duties of this position and understand that my signature below does not represent an employment contract either written or implied.

Employee: ___________________________________________               Date: __________________________

Supervisor:___________________________________________               Date: __________________________